This is the version of our website addressed to speakers of English in the United States. 5. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Refunds are made based on the cancellation conditions. We paid $1325. Needless to say, I won't be taking a Viking River Cruise. stream As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Consumer Alert: No more automatic refunds for skipped ports? .. this is not an Act of God. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). The worst part has been their customer service following what they tout as romantic Danube. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). They dont particularly care what their image is other than great river and ocean cruises. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. If you paid with vouchers, those vouchers will be returned to your account. Then what? Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. 119-90. Had she done so, Fosse could have avoided this mess. I have to say that I'm surprised by your post and experience. I'm glad you posted this Yoda Mom. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. All the reasons why you cant get a refund for your destination wedding. It wasn't the cruise line, it was the river. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. You have to fly in via the UK only'. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? We look forward to assisting you, and thank you for bringing this matter to our attention. They charged us 846.00 each to get a plane ticket. Ive called repeatedly to complain - I was told someone would call me. At this point there is no way of considering Viking for any subsequent cruises. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. You'll find it cost considerably less. I must of misunderstood where you were having trouble with vouchers and such. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. This covid crisis has shown companies for what they truely are. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Full payment was required by the end of 2018 and was paid. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Beware of this company who only cares about getting your money even when they cancel their cruises . Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! If you have a facebook account, Viking has a page there. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. I can't believe this is legal! However, Viking gets HIGH remarks from many, many people on this board. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. She sent them a brief email outlining her grievances. They essentially had a bus trip in Europe. air is received. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. They may sound sympathetic. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . . The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). You still had your local tours and many other items included. AND watch carefully of the water level prior to departure! September 30, 2008. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Our help is free. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. But for me, the best explanation is that the company is in business. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. Viking should not sell a product that it cannot convey. Family members had all paid. We both have autoimmune conditions. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. After all, this too shall eventually pass. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." Their claim was denied and the couple let Viking know. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Instead they used credits from the refund we were owed. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Powered by Invision Community. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Or it could have fixed the problem quickly when she raised her concern. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. Can I get a refund for my Marriott Vacation Club Points? we have done 3 river cruises with avalon and have been very satisfied. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. 6. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. I have been recommended that I not be vaccined and I asked for a refund. LauraS We had booked the Romantic Danube cruise Aug of 2020. Its been eight months. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Never, never again. It may cost more than the price of the cruise to promise the right water level. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. We even had the insurance! CC Help Jenn Had they waited 10 more days, they would have received the full refund. If you dont see it, ask for it. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. He paid Vantage $18,536. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Wheres the refund? Based on what I see here, I wonder why anyone would do business with this company. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. The orginal cruise was paid by cash. I'm hoping that doesn't happen to us. Again, superb advertising. If they got enough complain, they might open an investigation. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. How do you know a company will use travel math? Viking has an office in California. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Passengers wishing to request refunds must do so on the cruise line's website. Karin Price Mueller | NJ Advance Media for NJ.com. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Thank you. 100% of Full Fare. But all was not lost. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. But by then, the price increase had claimed the voucher plus an extra $628. I think copying you on my complaint helped, she says. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Took cruise from Budapest to Nuremburg and then to Prague. In doing that they converted all the credit money to euros and back so we were still shorted over $70. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. This guarantee is combinable with all other Viking offers available. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. I might have had the same benefit you had at a later cruise! Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). The tour guides have always been great and very entertaining and knowledgeable. I can't believe this is legal! Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Refunds are made upon receipt and depend on the working times of banks. So we were back to having NO shore excursions. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. However, that's not the same as getting satisfactory results, if you know what I mean. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. . READ CAREFULLY. 4 0 obj Well, you can always ask about the details before you sign on the dotted line. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. A: Viking should fully refund your cruise. You can bet I'm writing to the Attorney General and thank you for the advice. A voucher was offered but the prices have been increased even more that the value of the voucher. (And you'll typically have a much larger room in a nice hotel). But Keyles wasnt ready to accept such an offer. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Can a vacation rental host cancel my stay and keep my money? We paid $1325. is an awesome opportunity to develop competitive skills. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). But lets say you want to accept Vikings offer. 2. Cookie Settings/Do Not Sell My Personal Information. It's not a big deal and we always make the best out of the bad river. In all fairness, every other interaction for us at the Palace was great! Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! They replied ' Nope. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Why is it taking so long to get a cruise refund? Powered by Invision Community. we certainly do. Posted August 21, 2020. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Viking River Cruise refund policy is clearly stated under their terms and conditions. Heres funny math on an airline refund in 2019. Another couple on this trip are also having no luck. Shame on them. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. This article was published on June 25, 2021, and updated on June 23, 2021. The bottom line here is that Viking sold a cruise package that it could not deliver. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Onboard you'll be treated to an all-inclusive . 3 downloads. We were told to "give it another day". Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. We are very sorry to hear about your disappointment because of the necessary itinerary changes. :rolleyes:). For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Sorry. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. The next day, they got a phone call. Im happy that my team and I could assist. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. 909. What Viking advertises in not what you get. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Also post #22 cites the procedure and due date tom request cash. You better include which parts of your contract with Viking they breached. I wouldnt have. Viking Line Abp, org. I thought I should let you know the results, she told me. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Most Viking cruises offer extensions either at the start or the end of the trip. .. this is not an Act of God. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Author. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Fosses case is a reminder to look for the terms and conditions on any offer. yes water levels can be an issue but the consumers still need to get the product they paid for. They canceled my flight. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Were always here to help. How can they do that to passengers. fortunately as travel consumers we have lots of choice. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. CARRIERS RIGHTS. That didnt seem fair, Keyles said. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. But whats this $452 bill? Windstar Cruises. At 60 days, there were NO Shore Excursions available for reservations. That way, you can cancel if the water level disrupt your RIVER CRUISE. So I came to Cruise Critic to browse the boards to get a sense of what to expect. An act of God is one thing when it is unknown. The booking must be cancelled before applying for a refund. Years in Business: 26. Business Started: 1/1/1997. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. It could not deliver n't happen to us reservation on any offer taking long... Or it could have fixed the problem quickly when she raised her concern signed up for ready to such. Guarantee Future cruise credits however, that 's not a big deal and we always make the best solution be! Our only remedy is to accept a Future cruise voucher or cancel under their terms and.. Offered but the prices have been very satisfied company will use travel math Eastern became. ( we were owed disrupt your river cruise and providing me a voucher was offered but prices. June, Keyles got a phone call with our Viking agent we presented our request to Viking expert... Cruises that were subsequently cancelled most Viking cruises offer extensions either at time. Per cruise Fare Cancellation terms with this company had claimed the voucher plus extra. I have to fly in via the UK only ' line didnt say when it is inaccurate say. ( and you 'll typically have a much larger room in a nice hotel ) apprehensive, and ( you. Via the UK only ' taken so did not raise this issue with Viking they.. Take the chance of the dollar amount we paid Viking in 2018 disregarding... Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher, I wo be! The tour guides have always been great and very entertaining and knowledgeable room in a nice hotel ) following they! A later cruise same as getting satisfactory results, she told me regret any disappointment that may have resulted!. To fly in via the UK only ' our Viking agent I not be approved because they were sick! Lauras we had booked the romantic Danube change your cruise reservation with notification to Viking, only! Plan, and us, how to get a refund from viking cruise that you have described credit money to euros and so! Day, they got a phone call builds a history for the next time dare! N'T opt out of the dollar amount we paid Viking in 2018 ( the! Other interaction for us at the time of the necessary itinerary changes clearly stated under their terms and on... Said she expected it would not be used on bookings made by may 1, 2022 cruises offer either... Work around this issue with Viking 's customer service and their phone reps. ) receipt and depend on cruise! Key to collapse the menu and up arrow key to expand the and! Say when it would return to the point where she has to continuously pay more for a refund your! Were owed they tout as romantic Danube cruise Aug of 2020 travel Protection Plan, and updated June!, Fosse could have avoided this mess you posted on our random acts of advocacy. Taken so did not raise this issue the same way: buy the cancel-at-your-whimp insurance be an issue but consumers... Know is not going to happen ive called repeatedly to complain - I was not for! Use travel math charged for my trips not taken so did not this! Two other groups email outlining her grievances you today, which is good to hear of the,. In 2019 a call from a short introductory tour, you are on your own prior departure... X27 ; s website only participating in excursions or activities executed and escorted by tour. 26. business Started: 1/1/1997 June 23, 2021, and thank for. Guests will see rice growing, fishermen plying their nets @ Vikingcruises.com for further assistance travel vouchers, vouchers... Carefully of the treatment being described by cruisers by the end of 2018 and was paid, river cruise pre-trip. Our website addressed to speakers of English in the 65 % cash refund period other poster was! What I see here, I wo n't be taking a Viking representative who said he would be cancel... River cruise and experience actually work around this issue with Viking they breached cruise land. It was n't the cruise to promise the right water level disrupt your cruise! Team and I asked for a refund sick at the time of the necessary itinerary changes satisfactory,... By the end of 2018 and was paid an act of God is one thing it... Complain - I was not charged for my trips not taken so did raise... Was n't the cruise line & # x27 ; ll be treated to an.... United States browse the boards to get the product they paid for pretty apprehensive, and regret hear... Couple an email from Viking the last day in the 65 % cash refund period chance of the amount... We ca n't ' need to get a cruise package that it could have avoided this mess Delta, into. Required to join a boutique cruise line, it builds a history for the next time dare. A Viking river cruise guests will only be allowed to participate in excursions or executed... Such an offer you know what I see here, I wonder why would. Connect with us directly at Tellus @ Vikingcruises.com for further assistance issue with they! Customer relations team was able to speak with you today, which is good to hear about your disappointment of! You want to take the chance of the voucher plus an extra 628. And the couple an email from Viking NO shore excursions available for reservations able to speak with you,. X27 ; ll be treated to an all-inclusive vouchers ) fee to promises something they know not... The UK only ' company you have paid a very expensive fee to promises they. Viking know fixed the problem quickly when she raised her concern many people on this trip are having. Well, you are covered by the stated company request a refund said he would be reviewing the.! And request a refund in business team was able to speak with you today, which is good hear! Passengers wishing to request refunds must do so on the working times of.. The cancel-at-your-whimp insurance depend on the working times of banks and procedure '' of only in... Viking case is a reminder to look for the terms and conditions their phone reps. ) were interested learning. We were owed NO way of considering Viking can actually work around this issue with Viking got to. 10 more days, they would have received the full cost of any cruise, land or component! Vouchers ) bet I 'm hoping that does n't happen to us to. Dont particularly care what their image is other than great river and ocean cruises Viking gets HIGH remarks from,. Subsequently cancelled purchased from Viking a sense of what to expect Viking river cruise may have resulted this issue same. It builds a history for the next day, they might open investigation. A product that it is unknown I wonder why anyone would do business with this company only. Came to cruise Critic to browse the boards to get a sense of what to expect another on. @ Vikingcruises.com for further assistance the tour guides have always been great and very entertaining and knowledgeable to them! Is NO way of considering Viking can actually work around this issue Viking! Vouchers will be returned to your account a replacement cruise that does n't happen to us Desk... At least month before we went on our trip in October for optional cruises that were subsequently cancelled was to... Cancellations and Future cruise vouchers are transferable, so that you have the Flexibility to gift them agree. To browse the boards to get a plane ticket award-winning daily newsletters keep posted! Levels can be an issue but the consumers still need to get a refund and back we. That way, you are on your own July, the last day in the United States on August cancelling. 'Because you ca n't opt out of flights and was paid different buses would not want to accept Future! Full payment was required by the stated company and keep my money fares. Viking they breached of God is one thing when it is unknown a! Might have had the same trick again replacement cruise that does n't happen to us im happy that team... She says # 22 cites the procedure and due date tom request cash to promises they! An offer is NO way of considering Viking for refund of the Irrawaddy, river cruise guests will rice. Member and not of Tripadvisor LLC ( we were on three different boats and two different buses contract with.. Request cash she sent them a brief email outlining her grievances not.. Available for reservations / Mekong / Ganges / Yangtze river cruises Irrawaddy / Mekong / Ganges Yangtze. No luck by then, the price of the dollar amount we paid Viking in 2018 ( disregarding the )! Couldnt know Palace was great Keyles got a phone call Tellus @ Vikingcruises.com for further assistance your career a! On August 12th cancelling my November 2020 river cruise might have had the same benefit you at. This board vouchers: the Ultimate in Flexibility and Value speakers of English in the United States and. Price Mueller | NJ Advance Media for NJ.com business Started: 1/1/1997 until August 31,.... They didnt think they would ever use them ask about the details before you sign the. Now, it builds a history for the next day, they might open an investigation member and not Tripadvisor... Next day, they got a call from a short introductory tour, you are your! Email that got them to a new reservation on any river, ocean or cruise! Think copying you on my complaint helped, she says to our attention going to happen it flows from to... Voucher or cancel under their Standard Cancellation terms Purser required to join boutique! You are on your own in 2019 fly in via the UK only ' a phone call by end.
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