Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication "We do know that there are businesses out there that are really pushing the limits.". The exception is Major Events, eg the Rugby World Cup. I hope I can make it this time," Ms Davison said. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. Verification can help ensure real people write reviews about real companies. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. READ MORE: New twist for business owners who accused tradie of theft. 10,285 talking about this. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? We focus our work on issues that can result in widespread harm. Enclosed: Copy of the receipt for television cabinet. 2023 Trustpilot A/S. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. We recommend getting advice from a lawyer if you are considering legal action. Thank you . READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". ?DO NOT BUY TICKETS FROM TICKETEK! We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. You can vary it to fit your particular problem. There is no phone number, only an email which does not get answered. "Ticketek is a large business. The family was looking forward to attending a professional bull riding event in Newcastle. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". the authorised seller of tickets for the event. . if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. A copy of a notice from the examination body, school, college, university confirming the change of date. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. You might be out of luck. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Emergency Services Police, Fire and Rescue Service or other Emergency Services. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. failed the examination previously and had to re-sit. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. This fee is not included in refunds for Rescheduled or . If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. - Buying from resale sites can be risky and more expensive. If they can't agree, the referee can make a binding decision. When he goes to the concert, he is refused entry. They may even use the word "official" on the website or in search engines to mislead you. Where documents can be replaced in advance of theBookingor on the day. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. Consumers should never transfer cash into a ticket sellers bank account. Check our FAQs: http://bit.ly/2hMmgAy Ticketek told A Current Affair it automatically refunds customers within 10 days. I paid the additional cost in checkout for refundable tickets. We focus our work on issues that can result in widespread harm. Complaint forms all elicit the same lame form letter. (Receipt required for Doctors note refund up to 50 or equivalent). The first step is to contact the business itself. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Tickets for popular events can sell out quickly. Chargeback rules are set by credit card companies, such as Mastercard and Visa. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. But their investigations do help make sure businesses are complying with the law. Use our complaint letter tool to develop your written complaint. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. Do this as soon as possible. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. She warns other event goers to avoid Viagogo at all costs. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. The phone robot just lists your online . Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I will never purchase anything with you again. Some ticket resale sites can look similar to official ticket sites. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. They may also be able to help negotiate a resolution between you and a business. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. On Twitter, simply let us know which event you're booking and your query. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. You can write a complaint letter to the business. Here are 8 tips for writing great reviews. The total price may be: These rules dont apply to private sales of tickets through online marketplaces. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. means the unforeseen change of the date of an examination that. Requesting a Refund. They are sometimes called 'consumer affairs' or 'fair trading' agencies. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. The referee works with both sides to try to reach an agreement. I appreciate that the tickets are not required until March 2023 but this matter is of . Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. For help with a complaint, contact your state consumer protection agency. She is given a full refund of her seats plus her booking fee. If a business breaks the consumer law when selling tickets, we can investigate. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. We use this data to inform our education, compliance and enforcement work. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. know that they are using a ticket resale platform rather than the authorised seller. a front row seat), then the tickets must provide this. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. Agent_Volkoff 10 yr. ago. Ticketek has made the same commitment for cancelled events. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. Organisers will need time to figure out their process and obligations. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Sophie has booked seats to an upcoming concert. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. You may pay much more than the original price. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. If the credit card you used to purchase has . For all Queensland and New South Wales matches please call 1300 364 001. You usually represent yourself and disputes are heard by a trained referee. TicketsCenter said cancellations would be refunded now they offer a store credit. Anyone can make a report to the ACCC about a false or misleading claim. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. You have one bloody job and thats to sell the god damn tickets!!! They can provide you with information about your rights and options. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. Each state has a small claims court or tribunalthat hears cases about consumer and fair trading issues. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. It's likely our team will then need to direct . I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Attend participate in, take part in, use, or be present at. "I was devastated, I just cried all night," Ms Davison said. If your problem or complaint falls within our jurisdiction, view Step 1 - know . Instead I was sent the PDF email after the show. Then they refused to refund my money! Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. Use our self-help page for assistance on how to resolve it. That was on November 11 - 96 days ago - according to Mrs Gillett. Ticketek was in the top three most complained about businesses in NSW late last year. There no lawyers or judges. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! waiting in queues and dont even have a single ticket to show for it!! Reply. For more information and tips on how to do this, view Resolve your problem or complaint. She has now been waiting more than two months. Not that they are necessarily wrong, but people often don't comment when things go routinely right. See our information for small business focus areafor more information and help for small businesses. Where you cannot provide evidence that the person affected is within the. Immediate household persons living together at the same permanent address. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. "I saved up for about two years so I could do an epic world trip for Harry's tour. The ticketek page is an absolute joke!!! A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. If tickets are on sale before the official date, they might be fake. Buy guaranteed tickets for sold out events at a fair price. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. We may consider other Emergency Circumstances at our discretion. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. There can be risks involved with buying tickets from sellers other than the authorised ticket seller. I want an refund, yet there is no way I can get it. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. I sent a message via the website and got the pdfs a day or so later. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. Events covered by the Major Events Management Act 2007 (MEM) are the exception. means an unforeseen circumstance completely outside. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. There is a time limit on getting a chargeback. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. "Others, sadly, are still not so lucky," she said. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) It goes against our guidelines to offer incentives for reviews. Where You have not been physically examined by aDoctor prior to the date of the Booking. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. A copy of the travel warning from the Government Agency. You should be told if your seats have a limited view, or it may be difficult to hear. to then often have to go to their desk at the venue to follow up the issues. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it.
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